Complaints procedure
At Amilda Wellness Boutique, we strive to provide high-quality treatments and excellent customer service. If you are unhappy with your experience, we encourage you to let us know. Below is our step-by-step complaint process.
Step 1:
Discuss your concerns with us
If you are dissatisfied with the communication, quality or treatment you received, we kindly ask you to talk to us first.
- Speak directly to your therapist or reception staff.
- Contact us by e-mail at info@amilda.nl or by phone on +3170 219 2266.
- We will do our best to solve your problem as soon as possible.
Step 2:
Start the formal complaint process
If we cannot resolve your complaint, you can start the official complaints procedure via Erisietsmisgaan.nl.
- A certified complaints officer from Erisietsmisgaan.nl will guide you through the process.
- To submit your complaint, fill in the complaint form at:
E-mail: info@erisietsmisgegaan.nl
Telephone: +31 35 203 1585
Step 3:
Independent dispute resolution
If mediation does not lead to a satisfactory outcome, your complaint may be referred to an independent dispute resolution body.
This committee will:
- Assessing your complaint independently.
- Offering a fair and objective solution.
- Offer a binding decision, in accordance with Dutch law (Wkkgz).
Additional information
- Filing a complaint is always free of charge.
- You can always contact erisietsmisgaan.nl for more information on the procedure.