{"id":1466,"date":"2025-11-10T14:32:22","date_gmt":"2025-11-10T13:32:22","guid":{"rendered":"https:\/\/amilda.nl\/?page_id=1466"},"modified":"2025-12-16T15:09:39","modified_gmt":"2025-12-16T14:09:39","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/amilda.nl\/en\/klachtenprocedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1466\" class=\"elementor elementor-1466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d8097 e-flex e-con-boxed e-con e-parent\" data-id=\"e5d8097\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-88fb7d2 e-con-full e-flex e-con e-child\" data-id=\"88fb7d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-825debd elementor-invisible elementor-widget elementor-widget-breadcrumbs\" data-id=\"825debd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeInLeft&quot;,&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/amilda.nl\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b44c717 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b44c717\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_mobile&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints procedure<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa465d elementor-widget elementor-widget-text-editor\" data-id=\"dfa465d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab70911 sc_fly_static elementor-widget elementor-widget-text-editor trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"ab70911\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>At Amilda Wellness Boutique, we strive to provide high-quality treatments and excellent customer service. If you are unhappy with your experience, we encourage you to let us know. Below is our step-by-step complaint process.<\/p><\/div><\/div><div class=\"elementor-element elementor-element-dfc4679 sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"dfc4679\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-f92b081 sc_fly_static elementor-widget elementor-widget-heading trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"f92b081\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h6 class=\"elementor-heading-title elementor-size-default\">Step 1:<br \/>Discuss your concerns with us<\/h6><\/div><\/div><div class=\"elementor-element elementor-element-ffbbda1 sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"ffbbda1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-a649e52 sc_fly_static elementor-widget elementor-widget-text-editor trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"a649e52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>If you are dissatisfied with the communication, quality or treatment you received, we kindly ask you to talk to us first.<\/p><ul><li>Speak directly to your therapist or reception staff.<\/li><li>Contact us by e-mail at\u00a0<a href=\"mailto:info@amilda.nl\" target=\"_blank\" rel=\"noopener\">info@amilda.nl<\/a>\u00a0or by phone on +3170 219 2266.<\/li><li>We will do our best to solve your problem as soon as possible.<\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-1060ce6 sc_layouts_hide_on_tablet sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"1060ce6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-c2a66cb sc_layouts_hide_on_tablet sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"c2a66cb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-27d85dc sc_fly_static elementor-widget elementor-widget-heading trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"27d85dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h6 class=\"elementor-heading-title elementor-size-default\">Step 2:<br \/>Start the formal complaint process<\/h6><\/div><\/div><div class=\"elementor-element elementor-element-afb5121 sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"afb5121\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-3cd4649 sc_fly_static elementor-widget elementor-widget-text-editor trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"3cd4649\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>If we cannot resolve your complaint, you can start the official complaints procedure via Erisietsmisgaan.nl.<\/p><ul><li>A certified complaints officer from Erisietsmisgaan.nl will guide you through the process.<\/li><li><div>To submit your complaint, fill in the complaint form at:<\/div><div><a href=\"https:\/\/erisietsmisgegaan.nl\/onvrede-melden\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/erisietsmisgegaan.nl\/onvrede-melden\/&amp;source=gmail&amp;ust=1741728751599000&amp;usg=AOvVaw0emIWgf6cUNLhnM1ZYGubs\">Erisietsmisgaan.nl Complaint Submission<\/a><\/div><\/li><\/ul><div>E-mail:\u00a0<a href=\"mailto:info@erisietsmisgegaan.nl\" target=\"_blank\" rel=\"noopener\">info@erisietsmisgegaan.nl<\/a><\/div><div>Telephone: +31 35 203 1585<\/div><div>\u00a0<\/div><\/div><\/div><div class=\"elementor-element elementor-element-6412f44 sc_layouts_hide_on_tablet sc_layouts_hide_on_mobile sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"6412f44\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-0bb668a sc_fly_static elementor-widget elementor-widget-heading trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"0bb668a\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h6 class=\"elementor-heading-title elementor-size-default\">Step 3:<br \/>Independent dispute resolution<\/h6><\/div><\/div><div class=\"elementor-element elementor-element-5690626 sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"5690626\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-1b48a9c sc_fly_static elementor-widget elementor-widget-text-editor trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"1b48a9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>If mediation does not lead to a satisfactory outcome, your complaint may be referred to an independent dispute resolution body.<\/p><p>This committee will:<\/p><ul><li>Assessing your complaint independently.<\/li><li>Offering a fair and objective solution.<\/li><li>Offer a binding decision, in accordance with Dutch law (Wkkgz).<\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-e6125b7 sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"e6125b7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-b8a87d6 sc_fly_static elementor-widget elementor-widget-heading trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"b8a87d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h6 class=\"elementor-heading-title elementor-size-default\">Additional information<\/h6><\/div><\/div><div class=\"elementor-element elementor-element-e6aa09c sc_fly_static elementor-widget elementor-widget-spacer trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"e6aa09c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-spacer\"><div class=\"elementor-spacer-inner\">\u00a0<\/div><\/div><\/div><\/div><div class=\"elementor-element elementor-element-633c448 sc_fly_static elementor-widget elementor-widget-text-editor trx_addons_parallax_layers_inited trx_addons_parallax_blocks_inited\" data-id=\"633c448\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li>Filing a complaint is always free of charge.<\/li><li>You can always contact\u00a0<a href=\"http:\/\/erisietsmisgegaan.nl\/\">erisietsmisgaan.nl<\/a>\u00a0for more information on the procedure.<\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Klachtenprocedure Bij Amilda Wellness Boutique streven we ernaar om behandelingen van hoge kwaliteit en uitstekende klantenservice te bieden. Als u niet tevreden bent met uw ervaring, moedigen we u aan om ons dit te laten weten. Hieronder vindt u ons stapsgewijze klachtenproces. \u00a0 Stap 1:Bespreek uw bezorgdheid met ons \u00a0 Als u ontevreden bent over [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1466","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Klachtenprocedure - Amilda<\/title>\n<meta name=\"description\" content=\"Klachtenprocedure Amilda: lees hoe je een klacht indient, hoe wij deze zorgvuldig behandelen en samen werken aan een passende oplossing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/amilda.nl\/en\/complaints-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenprocedure\" \/>\n<meta property=\"og:description\" content=\"Klachtenprocedure Amilda: lees hoe je een klacht indient, hoe wij deze zorgvuldig behandelen en samen werken aan een passende oplossing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/amilda.nl\/en\/complaints-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"Amilda\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AmildaWellnessBoutique\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T14:09:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/amilda.nl\\\/klachtenprocedure\\\/\",\"url\":\"https:\\\/\\\/amilda.nl\\\/klachtenprocedure\\\/\",\"name\":\"Klachtenprocedure - 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