At Amilda Wellness Boutique, we are committed to providing high-quality treatments and excellent customer service. If you are not satisfied with your experience, we encourage you to let us know. Below, you will find our step-by-step complaints process.
Step 1:
Discuss Your Concern with Us
If you are dissatisfied with the communication, quality, or treatment you have received, we kindly ask you to talk to us first.
- Speak to your therapist or front desk staff directly.
- Contact us by email at info@amilda.nl or by phone at +3170 219 2266.
- We will do our best to resolve your concern as quickly as possible.
Step 2:
Start the Formal Complaints Process
If we are unable to resolve your concern, you can start the official complaints procedure through Erisietsmisgegaan.nl.
- A certified complaints officer from Erisietsmisgegaan.nl will guide you through the process.
- To submit your complaint, fill out the complaint form via:
Email: info@erisietsmisgegaan.nl
Phone: +31 35 203 1585
Step 3:
Independent Dispute Resolution
If mediation does not lead to a satisfactory outcome, your complaint can be escalated to an independent disputes committee (geschilleninstantie).
This committee will:
- Review your complaint independently.
- Offer a fair and objective resolution.
- Provide a binding decision, in accordance with Dutch law (Wkkgz).
Additional Information
- Filing a complaint is always free of charge.
- You can always contact erisietsmisgegaan.nl for more information about the process.
info@erisietsmisgegaan.nl
